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Contact BIONIC Emergency Services

Call (713) 338-2424 for 24/7 emergency restoration in Houston and surrounding areas. Free evaluations. Direct insurance billing.

Request Your Free Evaluation

Tell us what happened and we'll get back to you fast — usually within one business hour.

Fastest: call (713) 338-2424

Water spreading across your floor or smoke still hanging in the air doesn’t wait for a convenient time, and neither do we. Call (713) 338-2424 now and talk to a real person who can get a crew moving.

For urgent situations

If you’re dealing with active flooding, fire or smoke damage, a sewage backup, or any kind of biohazard situation, skip the contact form and call. We answer 24/7, including nights, weekends, and holidays, so there’s no need to wait until morning or leave a message and hope for a callback.

For evaluations and non-urgent inquiries

Not every call is an emergency. If you’re looking for a scheduled evaluation, have a question about coverage, or need to follow up on a claim that’s already in progress, email [email protected] or use the contact form. We typically respond to non-urgent emails within one business day, and we’re happy to walk through scope, scheduling, and what to expect before any work begins.

Where we’re located

BIONIC Emergency Services is based at 14300 Northwest Freeway, Suite A9, Houston, TX 77040. From there we run crews across the greater Houston area, including neighborhoods close to home and communities out toward Katy, Sugar Land, Spring, and The Woodlands. If you’re unsure whether you fall inside our service area, call and ask. It’s faster than guessing, and if we can’t get to you, we’ll say so right away.

Frequently Asked Questions

How fast can you get someone on-site?
We dispatch as soon as you call, day or night. Exact arrival depends on your location and current call volume, but getting a crew moving quickly on active water, fire, or biohazard damage is the priority from the moment you pick up the phone.
Are you really available after hours and on weekends?
Yes. We operate 24/7, so a burst pipe at 2 a.m. or a fire cleanup call on a Sunday gets the same response as one on a Tuesday afternoon. Call the main line any time and you'll reach someone who can start coordinating next steps.
Do you work on commercial properties or just homes?
Both. We handle water, fire, storm, and biohazard cleanup for single-family homes, rental units, and commercial properties like offices, retail spaces, and multi-tenant buildings. The scope and scheduling differ, but the call-in process is the same.
How does insurance billing work?
We document the damage thoroughly with photos and a detailed scope of loss to support your claim, and we can coordinate directly with your adjuster during the process. You'll still want to confirm coverage specifics with your carrier, but we handle the paperwork side so you're not managing it alone.
What information should I have ready when I call?
Your address, a general description of what happened (burst pipe, fire, backup, etc.), and whether anyone is currently unsafe in the space. If you have insurance information handy, that helps too, but don't delay the call to go find it.
Can I just send photos and get a rough estimate first?
For non-urgent situations, yes. Email photos and a brief description to [email protected] and we'll follow up with next steps. For active, worsening damage, a phone call gets you a faster and more accurate read than photos alone.

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